Upgrading for Success: The Shift Away From Older Versions
We’re always working to give you the best tools and experiences, so we regularly review and update our platform to keep up with modern standards. With that in mind, we’re announcing the schedule for support changes to older versions of SmartClient.
Why This Change is Necessary
Technology moves at an incredible pace, and maintaining older versions of the platform becomes increasingly challenging and less effective over time. Here are the primary reasons for this shift:
- Browser Compatibility: SmartClient is designed to work seamlessly with the browser versions that are available at the time of a version’s release. However, as web browsers evolve, older versions of the platform struggle to maintain compatibility, leading to performance issues or limited functionality for users.
- Security Enhancements: Security is one of our highest priorities. Older versions lack critical updates that protect against modern threats. By focusing our efforts on supporting newer versions, we ensure our platform remains secure and resilient.
- Performance and Features: Advancements in technology have enabled newer versions to provide better performance and a richer feature set. Continuing to support outdated versions diverts resources from building tools and features that help our users succeed.
We know that change can sometimes feel overwhelming, but we’re committed to making this transition as smooth as possible. We’re providing plenty of notice and resources to support you along the way. Be sure to visit our community forums – they’re full of helpful tips and advice to guide you through the upgrade process.
Important Dates:
12.0 De-supported (Reminder)
| Support Milestone | Date |
| 12.0 De-supported | October 31, 2024 |
12.1 Support Schedule
| Support Milestone | Date |
| 12.1 Security Fixes Only | Current |
| 12.1 De-supported | October 31, 2025 |
13.0 Support Schedule
| Support Milestone | Date |
| 13.0 Limited Backporting of Fixes | Current |
| 13.0 Security Fixes Only | March 2026 |
| 13.0 De-supported | TBD |
Preparing for the Next Step
Upgrading to a newer version isn’t just about keeping up—it’s about leveling up. With fresh features and enhancements waiting for you, now’s the perfect time to make the move. Here’s how to get ready:
Explore What’s New: Discover the latest features and improvements we’ve packed into version 13.1. Check out our blog posts for a closer look at all the exciting updates.
Connect With Us to Upgrade: Contact our sales team for a customized upgrade quote. If you purchased your licenses within the past couple of years, you might qualify for a discount—don’t miss out!
Tap Into Community Expertise: Leverage insights from other users in our community forums. You’ll find valuable tips and shared experiences to help make your upgrade seamless.
Get a More Personalized Experience: Our Isomorphic Consulting team is here to help. We’re ready to assist whether you need expert advice, support managing your application upgrades, or a complete Application Modernization to unlock the latest platform features. Don’t hesitate to reach out and let us know how we can support you!
Embracing the Future
Every upgrade is a step toward something better. It’s not just about staying current—it’s about unlocking the full potential of what SmartClient has to offer. Together, we’re ready for the journey ahead and all the possibilities the newest version brings. Cheers to the exciting opportunities that lie ahead!
If upgrading isn’t an option for you right now, but you still need support, don’t worry. Reach out to discuss extended support plans. While upgrading remains the best way to get the most out of the platform, we understand that circumstances vary, and we’re here to help find the right solution for your needs.
